The terms that govern your use of GjejTermin. Please read them carefully before using the platform.
Last updated: 4 February 2025
By accessing or using GjejTermin, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, you must not use the platform. If you are using the platform on behalf of an organisation, you represent that you have authority to bind that organisation to these terms.
You must be at least 16 years of age (or the age of legal capacity in your jurisdiction) to use the platform. By using the platform, you represent that you meet this requirement. The platform is intended for use in jurisdictions where its use is permitted by law.
You may browse and, where allowed, book as a guest. To access certain features (e.g. managing bookings, dashboard), you may need to register an account. You agree to provide accurate, current, and complete information and to update it as needed. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must notify us promptly of any unauthorised use of your account.
You agree to use the platform only for lawful purposes and in accordance with these terms. You must not:
We may suspend or terminate your access if we reasonably believe you have breached these terms.
Making a booking. When you book through the platform, you are entering into an agreement with the business for the service. The platform facilitates the booking; the actual service is provided by the business. Availability, pricing, and service details are determined by the business. We do not guarantee that a booking will be honoured by the business; any dispute about the service is between you and the business.
Cancellation by you. You may cancel a booking in accordance with the platform's cancellation feature. We may allow cancellation only up to a certain time before the appointment (e.g. 30 minutes); after that, cancellation may no longer be available through the platform. Cancellation and refund policies may also be set by the business. It is your responsibility to cancel in time if you cannot attend.
Cancellation by the business. The business may cancel or reschedule a booking due to availability, emergency, or other reasons. We are not responsible for such decisions. If a business cancels, we will use reasonable efforts to notify you; any refund or rescheduling is subject to the business's and our policies.
No-shows. If you do not attend a booking without cancelling, the business may treat it as a no-show in accordance with their policy. We are not responsible for any charges or consequences applied by the business for no-shows or late cancellations.
GjejTermin is a platform that connects users with businesses. We do not provide the underlying services (e.g. haircuts, treatments) and we are not a party to the contract between you and the business. We do not guarantee the quality, safety, or legality of the services offered by businesses. Any claim arising from a service (including injury, loss, or dissatisfaction) should be directed to the business. We may assist in facilitating communication but are not obligated to resolve disputes between you and a business.
Payment for services may be collected by the business at the time of the appointment or as otherwise indicated on the platform. Where payment is processed through the platform, you agree to provide valid payment details and authorise the charge in accordance with the displayed price and terms. Prices and payment methods are as shown at the time of booking. Refunds are subject to the business's refund policy and, where applicable, our cancellation policy. We are not responsible for disputes about payment or refunds between you and the business, but we may help facilitate resolution where possible.
The platform and its content (including but not limited to text, graphics, logos, and software) are owned by us or our licensors and are protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works from the platform or its content without our prior written consent. You retain ownership of any content you submit (e.g. reviews); you grant us a licence to use, display, and distribute such content in connection with operating the platform.
To the fullest extent permitted by applicable law:
You agree to indemnify, defend, and hold harmless us and our affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your use of the platform, your violation of these terms, your violation of any third-party right, or any dispute between you and a business or another user.
We may suspend or terminate your access to the platform at any time, with or without cause or notice, including if we believe you have breached these terms. You may stop using the platform at any time. Upon termination, your right to use the platform ceases immediately. Provisions that by their nature should survive (including limitations of liability, indemnification, and dispute resolution) will survive termination.
We may update these Terms of Service from time to time. We will post the updated terms on this page and update the "Last updated" date. For material changes, we may notify you by email or through a notice on the platform. Your continued use of the platform after the effective date of the changes constitutes acceptance of the updated terms. If you do not agree, you must stop using the platform. We encourage you to review this page periodically.
These terms, together with our Privacy Policy and any additional terms we notify you of, constitute the entire agreement between you and us regarding the platform. If any provision is held invalid or unenforceable, the remaining provisions will remain in effect. Our failure to enforce any right or provision does not waive that right or provision. You may not assign these terms without our consent; we may assign them without restriction.
Where applicable, these terms are governed by the laws of the jurisdiction in which we operate, without regard to conflict of law principles. Any dispute shall be subject to the exclusive jurisdiction of the courts of that jurisdiction, unless otherwise required by mandatory law.
For questions about these Terms of Service, please contact us via our contact page.